More Insights

Browse our treasure trove of podcasts, case studies and blogs to your heart’s content.

Danielle Royston at the DSP World Leader's Forum, Windsor
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Telco in 20 Guest Anna Yip Singtel

Podcast

Ep 94 – Are you ready for Singtel?

25 June 2024 - Singtel, a leading MNO in AsiaPac, has a reputation for innovation. Anna Yip, CEO of business development and deputy CEO for Singapore, shares insights into the telco’s efforts to build new revenue, customer satisfaction, and subscriber loyalty.

Transforming Customer Support with AI Blog

Blog

How to transform your customer support with AI

12 March 2024 - Customer support is the first place to look when adding GenAI to your org. We set out to boost performance in this area, and today we handle 56% of queries with no human intervention. Here’s how we did it.

Telco in 20 Featured Guest Peter Adderton, MobileX

Podcast

Ep 84 – MobileX’s AI-driven approach

6 February 2024 - MVNO MobileX offers an AI-based tool that analyzes each subscriber’s usage and creates personalized plans for them. CEO Peter Adderton shares details about the company's plans for 2024, its deal with Walmart, and more.

Blog

MVNOs, it’s time to Moneyball with AI

23 October 2023 - Embracing AI, the public cloud, and Totogi's SaaS solutions can help MVNOs compete with big league MNOs.

Telco in 20 Featured Stetson Doggett, Founder, Best Phone Plans

Podcast

Ep 77 – Why do subscribers churn: network coverage or price?

17 October 2023 - Ninety percent of consumers are on mobile phone plans that aren’t a good fit. Stetson Doggett, founder of BestPhonePlans.net, lifts the curtain on why they’re overpaying, what prompts them to switch providers, and where they can look for better options.

Ahmed Khattak | Executive Voice

Interview

Ahmed Khattak, founder and CEO of US Mobile on building a killer MVNO.

21 February 2023 - An interview with Ahmed Khattak, founder and CEO of US Mobile, an MVNO built entirely on the public cloud. They discuss Ahmed's background and vision for US Mobile, the company's unique features, the benefits of building on the public cloud, and its underrated attribute.

Turn your data into customer love

Blog

Turn your data into customer love

14 February 2023 - These MNOs and MVNOs are using subscriber data, AI, ML, and the public cloud to deliver personalized experiences, proactive support, targeted offers and customer love to their subscribers.

Telco in 20 Podcast - Featured Guest: Lara Dewar, Chief Marketing Officer, GSMA.

Podcast

Ep 59 – Get ready for MWC 2023!

7 February 2023 - Mobile World Congress is a must-attend event for telco industry leaders. Here’s the latest on what to expect at this year’s event, which starts on February 27.