Ep 127 – The courage to change (Jim Abolt)
Strategic transformation leader Jim Abolt explains why telcos aren't seeing AI ROI and how to achieve real transformation by redesigning work instead of augmenting it.
The telco industry has been buzzing about AI transformation, but few operators have seen tangible results beyond pilot projects. The challenge isn’t just adopting new technology—it’s fundamentally changing how telcos build and maintain their business support systems (BSS).
For this special episode, I join Scott Bicheno and Iain Morris on the Telecoms.com podcast to discuss Totogi’s recent AI demonstration at TelecomTV’s AI-Native Telco Forum in Düsseldorf, Germany. This is one of our rare “double drops,” where both podcasts share the same conversation. We talk about Totogi’s live coding demonstration in Germany, which used AI and BSS Magic to generate over 600,000 lines of BSS code, explore the concept of ontology in AI systems, and dive into why telcos struggle with AI implementation. Fair warning: this episode is longer than usual, but we cover a lot of important topics.
Listen now to hear:
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The Telecoms.com Podcast is a weekly show produced by Telecoms.com and hosted by industry experts Scott Bicheno and Iain Morris. The format centers on irreverent and engaging discussions about current trends, controversies, and major news in the global telecommunications sector, often featuring special guests from telecom operators, vendors, and analysts.
As the Editorial Director of Telecoms.com, Scott Bicheno has been covering the mobile phone and broader technology industries for over 20 years. Prior to Telecoms.com, Scott was the primary smartphone specialist at industry analyst Strategy Analytics.
Iain Morris is the International Editor at Light Reading. Prior to boosting Light Reading’s UK-based editorial team numbers, he was a successful freelance writer and editor covering the telecom sector. He was previously the lead telecom analyst for the Economist Intelligence Unit.
The Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We’ve also won a 2024 MarComm Award, 2024 and 2025 Hermes Awards, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.
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Set up a meeting with our team to learn how to tap the immense business value it can bring.