New Zealand Mobile Network Operator (MNO) 2degrees is taking a fresh approach to its wholesale business and relationships with MVNOs. Instead of struggling with sharing its tech stack or setting up expensive separate stacks for MVNOs, the company is tapping Totogi’s multi-tenant charger to streamline MVNO onboarding and support, and to capture additional revenue.
In this episode, 2degrees Head of Architecture Chris Bradley joins me to talk about why the company selected Totogi and how Totogi’s AI- and public cloud-driven vision is helping it prepare for the future. Listen now to hear:
If you’ll be at MWC 2024, stop by Totogi’s stand in Hall 2 at the Fira to see the product demos that made it easy for 2degrees to choose Totogi as a partner. Even better, book a meeting with the Totogi team!
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Chris Bradley, head of digital architecture at 2degrees, is driving 2degrees’ shift to becoming a software-defined company. With more than 20 years of experience in the telecommunications industry across New Zealand and Europe, Chris has extensive knowledge in creating exceptional customer experiences. As a leader, he strives for innovation and fosters a people-first culture that embraces change. Chris has a passion for using AI and technology, and he and his team are part of the core group at 2degrees driving the adoption of emerging and public cloud technology for telco.
The Telco in 20 podcast won 2022 and 2023 MarComm Awards, a 2022 Gold Hermes Award, and was recognized as a Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!
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Set up a meeting with our team to learn how to tap the immense business value it can bring.
2degrees is leveraging Totogi’s multi-tenant charger to streamline MVNO onboarding and support without disrupting retail subscribers. The platform allows them to integrate once with the network and spin up multiple tenants for different MVNOs, eliminating the need for expensive separate infrastructure or sharing the core tech stack. This approach enables 2degrees to capture revenue that would traditionally go to mobile virtual network enablers (MVNEs) while maintaining control over the MVNO experience. The cloud-based solution scales dynamically with demand, removing the risk of overprovisioning capacity.
Unlike lengthy RFP processes, 2degrees was able to spin up Totogi’s free tier and get a proof-of-concept running in weeks, not months. Chris Bradley and his team could test the platform in a pre-production environment, connect it to the RAN, and verify real-world performance including latency concerns. This hands-on approach allowed them to demonstrate viability to stakeholders with actual outcomes rather than PowerPoint presentations, while working with Totogi’s sales and technical experts who understood the company’s business goals as a challenger brand.
Initially, 2degrees had traditional concerns about moving charging to the cloud, but as a software-defined telco already using SaaS platforms, it recognized the benefits. Totogi’s Charging-as-a-Service accelerated its wholesale journey and removed dependencies on legacy systems, allowing the wholesale business to become autonomous. The platform’s continuous feature updates mean new capabilities roll out automatically without major upgrade projects. As Chris Bradley discovered, Totogi’s modern GraphQL APIs were intuitive and easy to integrate, allowing rapid development and tailored responses.
Latency concerns were addressed through both technological shifts and practical testing. The industry’s move toward unlimited data and larger data volumes means less frequent calls to the charging engine compared to traditional prepaid packages. More importantly, 2degrees tested Totogi in its pre-production environment and confirmed the latency from AWS’s Singapore region was completely acceptable and wouldn’t impact customer experience. This real-world validation, possible through Totogi’s trial approach, gave the company confidence that the public cloud solution met its performance requirements.
DR emphasizes that customers buy Totogi for its AI vision, not just the charging engine. The platform’s ML model can predict churners six weeks in advance, giving MVNOs time to run multiple retention experiments. Totogi’s AI searches for cohorts to target, crafts personalized offers, and uses generative AI to create SMS messages that entice subscribers. When subscribers accept offers, new plans are created automatically through Totogi’s APIs. 2degrees plans to pass these revenue optimization capabilities to its MVNO partners as a key differentiator.
Totogi’s Plan Builder allows operators to design plans in minutes instead of weeks, without relying on technical teams or change control processes. The WYSIWYG interface features drag-and-drop functionality and includes Plan Sidekick, an AI copilot that works like ChatGPT to design plans and generate marketing materials and legal blurbs. Beyond the user interface, Chris Bradley was impressed by the intuitive API-led approach, personally testing the modern GraphQL APIs that allow rapid integration and tailored queries, giving 2degrees the flexibility and speed it needs as a challenger brand.
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